Introduction

Welcome to our platform. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Definitions

- Client: A user who posts their taxi service requirements on the platform.
- Service Provider: A user who posts offers to fulfill the taxi service requirements posted by clients.
- Platform: The app and related services provided by us.

Nature of the Platform

- The platform is designed to facilitate the exchange of information between clients seeking taxi services and service providers offering such services.
- The platform itself does not provide taxi services. It serves solely as a medium for clients and service providers to connect.
- Any agreements or transactions for taxi services are made directly between the client and the service provider. The platform does not oversee or guarantee the provision of these services.

Posting Taxi Requirements and Offers

- Clients: Clients can post their taxi service requirements on the platform, specifying details such as pickup location, destination, date, time, and any special requirements.
- Service Providers: Service providers can respond to these posts with their offers, including details such as availability, estimated fare, vehicle type, and any additional services provided.
- The platform facilitates the exchange of information but does not guarantee the quality, completion, or legality of the taxi services provided.

Acceptance of Offers

- Clients can review offers from service providers and accept an offer that best suits their needs.
- Upon acceptance, the client will receive the service provider's details, including contact information, to proceed with the taxi service arrangement.
- The acceptance of an offer on the platform is not a legally binding contract and does not guarantee the completion of the taxi service. It is an indication of intent to engage the service provider.

Transactions and Payments

- Any transaction or payment arrangement is made directly between the client and the service provider.
- The platform does not handle payments, process transactions, or hold any responsibility for financial exchanges between clients and service providers.
- The accepted offer on the platform does not reflect the final amount to be paid by the client. Clients must collect a bill from the service provider directly to determine the final payment.

Billing

- Service Providers: The service provider is responsible for providing a bill to the client for the taxi service rendered. The bill should include all applicable charges, including fares, taxes, and any additional fees.
- Clients: Clients should ensure they receive a proper bill from the service provider for any completed service.
- Reporting Issues: If a service provider fails to provide a bill, clients can report the issue to the platform through the designated reporting system. The platform will investigate the matter, gathering relevant information, and take suitable actions, which may include warnings, suspension, or permanent ban of the service provider.

Taxes and Government Compliance

- Service Providers: Service providers are solely responsible for determining, collecting, and remitting any applicable taxes to the appropriate government authorities. This includes income tax, sales tax, VAT, or any other applicable taxes.
- Clients: Clients should be aware that the final amount billed by the service provider may include applicable taxes.
- The platform is not responsible for calculating, collecting, or remitting any taxes related to the transactions between clients and service providers.
- Both clients and service providers must comply with all applicable laws and regulations, including tax obligations, in their respective jurisdictions.

Operator Wallet

- Operators can top up their wallet to pay Platform fees. The wallet can hold a maximum of INR 2000.
- The wallet balance is refundable. Operators must contact support for refund requests.

Limitation of Liability

- The platform is not responsible for any disputes, damages, or claims arising from interactions between clients and service providers.
- The platform does not guarantee the accuracy, completeness, or reliability of any information provided by users on the platform.
- The platform is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

Dispute Resolution

- Any disputes between clients and service providers should be resolved directly between the parties involved.
- The platform may provide assistance in mediating disputes but is not obligated to do so. The platform's role in dispute resolution is limited to facilitating communication and gathering information.
- Users agree to attempt to resolve any disputes amicably before seeking formal legal action.

User Responsibilities

- Accurate Information: Users must provide accurate and truthful information when creating profiles, posting taxi requirements, and making offers.
- Compliance: Users are responsible for ensuring that their actions comply with applicable laws and regulations. This includes, but is not limited to, laws related to transportation, taxation, and personal conduct.
- Prohibited Activities: Users must not engage in any fraudulent, abusive, or unlawful activities on the platform. This includes posting false information, misrepresenting services, or engaging in any conduct that could harm other users or the platform.
- The platform reserves the right to suspend or terminate accounts that violate these terms and conditions. Violations may include providing false information, failing to provide services as agreed, or engaging in prohibited activities.

Problematic Scenarios

- Service Failures: If a service provider fails to fulfill their obligations after an offer has been accepted, clients can report the issue to the platform. The platform will investigate and take appropriate actions, which may include suspending or banning the service provider.
- Fraudulent Activities: Any user suspected of engaging in fraudulent activities, such as false advertising or misrepresentation, will be subject to account suspension or termination upon verification.
- Disruptive Behavior: Users engaging in disruptive or abusive behavior towards other users or the platform's staff will face disciplinary actions, including warnings, suspensions, or permanent bans.
- Unlawful Activities: Users must not use the platform for any unlawful purposes. Any such activities will be reported to the appropriate authorities, and the user’s account will be terminated.

Changes to Terms and Conditions

- The platform reserves the right to modify these terms and conditions at any time. Any changes will be communicated to users through the platform, and users will be required to review and accept the updated terms.
- Users will be notified of any significant changes through the platform. Continued use of the platform after changes are made constitutes acceptance of the new terms and conditions.

Operator Responsibilities and Liabilities

- Valid Information: Operators must provide valid and accurate information about themselves, their drivers, and their cabs. This includes but is not limited to:
  - Full name and contact information
  - Driver’s license and other relevant permits
  - Vehicle registration details
  - Insurance information
- Responsibility for Drivers and Cabs: Operators are fully responsible for their drivers and cabs. This responsibility includes ensuring:
  - Drivers possess valid licenses and are legally permitted to operate.
  - Vehicles are properly maintained, insured, and comply with all legal and regulatory requirements.
  - Accurate and up-to-date information about drivers and vehicles is provided to the Platform.
- Platform Verification: The Platform may perform a verification process to validate the details provided by Operators. However, this verification is limited to checking the provided documentation and information. The Platform does not guarantee the accuracy or completeness of the verification.
- Liability: Operators assume all liability for their drivers and cabs. This includes any damages, losses, or legal issues that may arise from their operation. The Platform is not liable for any issues related to the drivers or cabs provided by Operators.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at shivagautam2002@gmail.com.