Introduction
Welcome to our platform. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Definitions
- Client: A user who posts their taxi
service requirements on the platform.
- Service Provider: A user who posts offers
to fulfill the taxi service requirements posted by
clients.
- Platform: The app and related services
provided by us.
Nature of the Platform
- The platform is designed to facilitate the exchange of
information between clients seeking taxi services and
service providers offering such services.
- The platform itself does not provide taxi services. It
serves solely as a medium for clients and service providers
to connect.
- Any agreements or transactions for taxi services are made
directly between the client and the service provider. The
platform does not oversee or guarantee the provision of
these services.
Posting Taxi Requirements and Offers
- Clients: Clients can post their taxi
service requirements on the platform, specifying details
such as pickup location, destination, date, time, and any
special requirements.
- Service Providers: Service providers can
respond to these posts with their offers, including details
such as availability, estimated fare, vehicle type, and any
additional services provided.
- The platform facilitates the exchange of information but
does not guarantee the quality, completion, or legality of
the taxi services provided.
Acceptance of Offers
- Clients can review offers from service providers and
accept an offer that best suits their needs.
- Upon acceptance, the client will receive the service
provider's details, including contact information, to
proceed with the taxi service arrangement.
- The acceptance of an offer on the platform is not a
legally binding contract and does not guarantee the
completion of the taxi service. It is an indication of
intent to engage the service provider.
Transactions and Payments
- Any transaction or payment arrangement is made directly
between the client and the service provider.
- The platform does not handle payments, process
transactions, or hold any responsibility for financial
exchanges between clients and service providers.
- The accepted offer on the platform does not reflect the
final amount to be paid by the client. Clients must collect
a bill from the service provider directly to determine the
final payment.
Billing
- Service Providers: The service provider
is responsible for providing a bill to the client for the
taxi service rendered. The bill should include all
applicable charges, including fares, taxes, and any
additional fees.
- Clients: Clients should ensure they
receive a proper bill from the service provider for any
completed service.
- Reporting Issues: If a service provider
fails to provide a bill, clients can report the issue to the
platform through the designated reporting system. The
platform will investigate the matter, gathering relevant
information, and take suitable actions, which may include
warnings, suspension, or permanent ban of the service
provider.
Taxes and Government Compliance
- Service Providers: Service providers are
solely responsible for determining, collecting, and
remitting any applicable taxes to the appropriate government
authorities. This includes income tax, sales tax, VAT, or
any other applicable taxes.
- Clients: Clients should be aware that the
final amount billed by the service provider may include
applicable taxes.
- The platform is not responsible for calculating,
collecting, or remitting any taxes related to the
transactions between clients and service providers.
- Both clients and service providers must comply with all
applicable laws and regulations, including tax obligations,
in their respective jurisdictions.
Operator Wallet
- Operators can top up their wallet to pay Platform fees.
The wallet can hold a maximum of INR 2000.
- The wallet balance is refundable. Operators must contact
support for refund requests.
Limitation of Liability
- The platform is not responsible for any disputes, damages,
or claims arising from interactions between clients and
service providers.
- The platform does not guarantee the accuracy,
completeness, or reliability of any information provided by
users on the platform.
- The platform is not liable for any direct, indirect,
incidental, or consequential damages resulting from the use
of our services. This includes, but is not limited to,
damages for loss of profits, goodwill, data, or other
intangible losses.
Dispute Resolution
- Any disputes between clients and service providers should
be resolved directly between the parties involved.
- The platform may provide assistance in mediating disputes
but is not obligated to do so. The platform's role in
dispute resolution is limited to facilitating communication
and gathering information.
- Users agree to attempt to resolve any disputes amicably
before seeking formal legal action.
User Responsibilities
- Accurate Information: Users must provide
accurate and truthful information when creating profiles,
posting taxi requirements, and making offers.
- Compliance: Users are responsible for
ensuring that their actions comply with applicable laws and
regulations. This includes, but is not limited to, laws
related to transportation, taxation, and personal
conduct.
- Prohibited Activities: Users must not
engage in any fraudulent, abusive, or unlawful activities on
the platform. This includes posting false information,
misrepresenting services, or engaging in any conduct that
could harm other users or the platform.
- The platform reserves the right to suspend or terminate
accounts that violate these terms and conditions. Violations
may include providing false information, failing to provide
services as agreed, or engaging in prohibited activities.
Problematic Scenarios
- Service Failures: If a service provider
fails to fulfill their obligations after an offer has been
accepted, clients can report the issue to the platform. The
platform will investigate and take appropriate actions,
which may include suspending or banning the service
provider.
- Fraudulent Activities: Any user suspected
of engaging in fraudulent activities, such as false
advertising or misrepresentation, will be subject to account
suspension or termination upon verification.
- Disruptive Behavior: Users engaging in
disruptive or abusive behavior towards other users or the
platform's staff will face disciplinary actions, including
warnings, suspensions, or permanent bans.
- Unlawful Activities: Users must not use
the platform for any unlawful purposes. Any such activities
will be reported to the appropriate authorities, and the
user’s account will be terminated.
Changes to Terms and Conditions
- The platform reserves the right to modify these terms and
conditions at any time. Any changes will be communicated to
users through the platform, and users will be required to
review and accept the updated terms.
- Users will be notified of any significant changes through
the platform. Continued use of the platform after changes
are made constitutes acceptance of the new terms and
conditions.
Operator Responsibilities and Liabilities
- Valid Information: Operators must provide
valid and accurate information about themselves, their
drivers, and their cabs. This includes but is not limited
to:
- Full name and contact information
- Driver’s license and other relevant permits
- Vehicle registration details
- Insurance information
-
Responsibility for Drivers and Cabs:
Operators are fully responsible for their drivers and cabs.
This responsibility includes ensuring:
- Drivers possess valid licenses and are legally
permitted to operate.
- Vehicles are properly maintained, insured, and
comply with all legal and regulatory requirements.
- Accurate and up-to-date information about
drivers and vehicles is provided to the Platform.
- Platform Verification: The Platform may
perform a verification process to validate the details
provided by Operators. However, this verification is limited
to checking the provided documentation and information. The
Platform does not guarantee the accuracy or completeness of
the verification.
- Liability: Operators assume all liability
for their drivers and cabs. This includes any damages,
losses, or legal issues that may arise from their operation.
The Platform is not liable for any issues related to the
drivers or cabs provided by Operators.
Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at shivagautam2002@gmail.com.